Terms & Conditions

These terms are the terms and conditions (“Terms”) on which we make available our website www.vanguardcamden.co.uk (the “Website”) and provide products to you. Please read these Terms carefully before using the Website or ordering any products. By using the website, you confirm that you accept these terms and you should not use the website if you do not agree to them.

Information About Us

We are HH Estates (3) Ltd, trading as the Vanguard Camden.

Your Conduct in Our Venue

As the purchaser of the tickets, you are responsible for the compliance with these conduct rules by the whole of the party using the tickets, even if you are not one of that party.

If you arrive at the venue later than the start time advertised on the ticket, you may be admitted to the performance during a break deemed suitable by us, but we do not guarantee that you will be admitted to the performance.

You must present a valid ticket to gain entry to the venue. Please ensure that any children or infants for whom You are responsible also have a valid Ticket to present to gain entry to the theatre.

If you are accompanying children under the age of 16: i) You must be over 18; ii) You must sit next to them; and iii) We may require you to remove them from the venue or performance if we consider in our sole discretion that they are disruptive to the performance. Children under the age of 16 will not be admitted without an accompanying adult who is at least 18 years old.

Children under the age of 3 will not be admitted unless stated at the time of purchase and for relevant shows that are marketed to a very young audience.

If any other age restrictions apply for a particular performance, we shall advise you of such age restrictions prior to the performance on the relevant production page of our website. It is the responsibility of the parent/guardian in advance of purchase to make their own judgement as to the suitability of a performance for their own child, regardless of any age recommendation.

The following is prohibited in the venue:

  • the use of recording equipment of any kind
  • the use of mobile phones, pagers, digital watches, laser pens or any other electronic equipment, which must be disabled at all times
  • smoking or the use of e-cigarettes
  • food and drink purchased elsewhere
  • any activity which constitutes a breach of the COVID Rules
  • violent or disruptive behaviour

If you do not comply with the instructions and directions given by our staff or if you partake in any of the above prohibited conduct or if, in our reasonable opinion, your conduct poses a risk to the safety of the audience and/or you, affects the enjoyment of the audience or affects the running of the performance, We can request that you leave the venue and we will take appropriate action to enforce such right without refund. You will comply with the venue’s safety regulations and partake in security searches that may be conducted. You consent to the filming and sound recording of yourself as a member of the audience and the use of such images and recordings in our promotional material.

We do not accept responsibility for the loss or damage to any of your personal property unless this is caused by our negligence. If any lost items should be handed in, the venue manager will hold these for a reasonable time thereafter.

Tickets shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Such tickets will become void immediately and the ticketholder may be refused entry to or ejected from the theatre.

Cancellation, Exchange and Refunds:

Tickets are non-refundable and may only be exchanged as expressly set out in these Terms. You may exchange your tickets for tickets of the same value or higher upon payment of the difference in value to a later, scheduled date of the same production if all of the following are true:

  • the production for which you have purchased tickets has availability that allows the exchange to take place
  • your exchange request is received and acknowledged by us no later than 48 hours prior to the performance for which your Tickets were purchased
  • all of your tickets within the same order are to be exchanged together
  • you agree to pay an administration fee of £2 per ticket

These Terms were last updated on 13th October 2023

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